Learning Objectives:
By the end of this course, participants will be able to:
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- Identify common sources and types of conflict in healthcare settings.
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- Recognize barriers that hinder effective conflict resolution.
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- Apply practical strategies to manage and resolve conflicts constructively.
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- Demonstrate effective communication and negotiation skills in conflict situations.
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- Develop action plans to foster a collaborative and respectful work environment.
Target Audiences:
This course is designed for:
- Hospital Managers and Administrators
- Physicians and Clinical Leaders
- Nurses and Nursing Managers
- Allied Health Professionals
- Human Resources Professionals
Course Content
Section 1: Introduction to Conflict Resolution in Healthcare
Section 2: Understanding the Nature of Conflict
Section 3: Challenges in Conflict Resolution
Section 4: Strategies for Overcoming Conflict
Section 5: Conflict Resolution Frameworks
Section 6: Building a Culture of Collaboration
