Learning Objectives:
By the end of this course, participants will be able to:
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- Explain the fundamentals of effective communication, including the communication process, verbal and non-verbal methods, and common barriers.
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- Demonstrate active listening techniques to enhance understanding, empathy, and engagement during interactions.
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- Apply two-way closed-loop communication strategies to ensure message clarity and minimize misunderstandings.
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- Implement communication strategies that foster a culture of openness, flattened structures, and clear protocols within the organization.
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- Enhance interpersonal relationships by developing trust, respect, and effective communication practices among team members and stakeholders.
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- Utilize technology, multilingual services, and culturally competent practices to improve communication effectiveness across diverse populations.
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- Facilitate client and family involvement through clear, inclusive, and supportive communication methods that promote engagement and collaboration.
Target Audiences:
This course is designed for:
- Managers and Team Leaders
- Healthcare Professionals and Administrators
- Customer Service Representatives
- Human Resources and Training Specialists
This course is eligible for CPHQ Recertification, CPHRM Recertification, CIC Recertification, and CPPS Recertification continuing education credits, subject to approval by the respective certifying organization.
Course Content
The Course Introduction
SECTION 1: COMMUNICATION OVERVIEW
Lesson Content
SECTION 2: APPROACH & SKILLS FOR EFFECTIVE COMMUNICATION
Lesson Content
SECTION 3: STRATEGIES TO FACILITATE COMMUNICATION
Lesson Content
