Learning Objectives:
By the end of this course, participants will be able to:
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- Explain the core functions of management, including planning, organizing, leading, and controlling, and their application in achieving organizational goals.
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- Differentiate between managerial roles and levels, identifying key responsibilities at the top, middle, and lower levels of management.
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- Demonstrate essential managerial skills, including conceptual, technical, and human skills, necessary for effective decision-making and leadership.
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- Apply strategic, tactical, and operational planning techniques to improve resource allocation, goal setting, and performance management.
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- Analyze leadership styles and motivational theories to enhance team performance, employee engagement, and organizational effectiveness.
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- Implement effective coordination, delegation, and communication strategies to ensure operational efficiency and collaborative teamwork.
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- Evaluate management control processes by applying pre-control, concurrent control, and post-control methods to monitor progress and ensure continuous improvement.
Target Audiences:
This course is designed for:
- Board Members
- CEOs and Senior Executives
- Department Heads and Managers
- Governance & Management Consultants
- Healthcare Leaders
This course is eligible for CPHQ Recertification, CPHRM Recertification, CIC Recertification, and CPPS Recertification continuing education credits, subject to approval by the respective certifying organization.
Course Content
ESTBRQ Hospital Story
SECTION 1: FUNDAMENTALS OF MANAGEMENT
Section 2: Planning
SECTION 3: ORGANIZING
SECTION 4: LEADING
SECTION 5: CONTROLLING

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